5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that most security guard companies are capable of providing the service that property managers want, but also often do not due to a lack of ongoing excellent control procedures.
Security guard companies are unlike any vendor a property manager usually hires. If you employ a painter, you can see whether they do their tasks by looking at the walls. But when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In the majority of instances they probably are, but it’s important to employ a method of verification and quality control to ensure that issues connected with the deficiency of performing these tasks don’t start to happen.
In this guide we will talk five (5) easy steps to improving your safety guard service and attaining everything you imagine as your ideal gate house security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it look adequate.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb method to display if the guard is a good match for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a good deal on what to expect from that shield and it gives you a chance to ask a different shield if you feel it is essential.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security firm double bank? (Double banks is the procedure for experiencing a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the response to each of the questions and make sure they fit with what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and also your site special training to get an understanding of what goes into preparing a shield to work at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their job isn’t significant and they start to see themselves as less of a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Check-Ins
If your guards must make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re on your property. These monitoring systems permit the security guard company to track the log and time the activity of these guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in frequently with the safety guard provider provides a method of earning sure each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe their safety is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.